Jamaica News: The newly renovated Robins Hall Health Centre was officially re-opened on Wednesday (Dec. 12), with improved facilities to serve the thousands of persons, who reside in the area and surrounding districts in Northern Manchester.
The Culture, Health, Arts, Science, and Education (CHASE) Fund provided $30 for the rehabilitation of the clinic, which had been closed for some 30 years. Works undertaken included roof and general repairs, painting, among other things.
Health Minister, Dr. the Hon. Christopher Tufton, in his address at the official re-opening ceremony, said the Government is investing in the upgrading of primary health care facilities as part of the focus on preventive care rather than the “far more costly” curative aspect of medical care.
He said that clinics play a key role in empowering citizens to lead healthier lives, thereby reducing the prevalence of non-communicable diseases (NCD).
“If we do not have an effective primary health care system to reach the communities and citizens, so that they can access the basic services of information and advice in a credible way, then the health care system cannot work,” he argued.
Robins Hall Health Centre offers ante and post natal services, medical care, family planning, child care, mental health and curative services, food handler’s clinic, nutrition counselling, pap smears and a sexually transmitted infections (STI) clinic.
The facility is open five days per week from Monday to Friday and has doctors, nurses, public health inspectors, community health aides, and volunteers on staff.
The re-opening ceremony included the launch of the Compassionate Care Programme, which focuses on improving non-clinical care offered at clinics and hospitals.
The programme is in recognition that effective health care extends beyond clinical analysis and treatment to include a demonstration of care and compassion.
Dr. Tufton noted that often, persons do not get the level of compassion and empathy that they require at public health facilities.
“That is not good and it is not the policy of the Government,” he noted.
A Compassionate Care Policy was developed in 2017 and was approved by Cabinet following consultation and discussion, and now serves as a guide for providing care within the system.
Improvement of customer service is the first component under the programme, with scores of frontline workers already trained in this regard. The intention is to train all frontline staff within the public health system by the end of the year.
Other components are: recruitment, training and organising of volunteers to render additional support in administering compassionate care to patients while they are recovering or awaiting treatment; and improving the aesthetics of waiting areas of clinics and hospitals.
Source: JIS News