NWC Customers to get Debt Relief

The National Water Commission (NWC) will be offering a thirty percent (30 %) discount to some of its customers who have debt for more than 90 days (three months) with the water agency.

It says this is for customers in the condominium and residential categories.

The NWC calls this a “strategic offer” and says it should have a far-reaching beneficial impact on customers.

The offer is for customers who have a debt to the NWC for more than ninety (90) days. The offer will last for a period of three (3) months beginning Wednesday, May 6. 

The NWC said it had previously announced measures the help customers during the COVID-19 period.

. These were:

  • No disconnection for customers who are in arrears
  • No disconnection for late payments
  • No late payment penalty fee

The 30% discount, however, represents the biggest wave of support to our customers at this time and was done to ensure that no Jamaican is denied the use of potable water due to financial constraints.

President and Chief Executive Officer (CEO) of the NWC Mark Barnett announced the  30% discount today at a press briefing.  He said: “The NWC understands the vital importance of water, especially at this time. We are sensitive to the needs of our customers, especially those who might have lost their jobs or those who are on the PATH Programme and this measure is a tangible demonstration of the empathy towards those customers”.


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