(Montego Bay, Jamaica) Itelbpo has distinguished itself once again with a second consecutive win from Frost & Sullivan. Nabbing the 2019 “Contact Center Outsourcing Services Growth Excellence Leadership Award” for Latin America and the Caribbean.
Following extensive research conducted by Frost & Sullivan’s analysts and consultants, itelbpo emerged victorious receiving the award after demonstrating consistency in growth excellence throughout the year. In its report, Frost & Sullivan, a leading global consulting firm known for setting industry benchmarks for growth and performance, lauds itelbpo for demonstrating “… how to achieve rapid growth and success, leveraging technology and human capital.”
Described as being a “deeply involved CEO,” Yoni Epstein shared that the Company is honored at the acknowledgment and that they won’t be slowing down anytime soon. “itelbpo has streamlined its success across multiple verticals and channels. We started off with 7 employees 7 years ago and have managed to increase our global footprint to some 2700+ employees since. The growth has been tremendous and we’re truly honored and grateful for the recognition from Frost & Sullivan.”
A Jamaican-born BPO, itelbpo operates on a global landscape providing smart solutions for the ever-growing Global Services Sector. This year, the company has been undergoing a massive expansion across the global organization with the opening of additional facilities at their Jamaica (Kingston and Montego Bay) locations and continued expansion taking place in Monterrey, Mexico. The expansion has welcomed the addition of new client accounts already providing over 1000 new job opportunities for locals, in a streamlined focus to achieve a growth projection of 5000 new seats in 5 years.
According to Frost & Sullivan, “itelbpo continues to impress …” with its continued growth achievements, despite being in a fragmented market. Special mention was made of itelbpo’s commitment to integrity and upfront transparency with clients, as well as “… cultivating employee engagement to develop Super Agents.”
Simply put, itelbpo continues to make inroads by creating healthy BPO industry disruption. This comes with the cultivation of employee engagement in line with the organization’s belief that EX=CX (Employee Experience equals Customer Experience). The company has also recently announced that it is nearing completion of implementing Observe AI, an Artificial Intelligence (AI) platform that will integrate with itelbpo’s existing training, workforce and quality assurance technology to enhance efficiency and talent development across all areas of the organization.
Frost & Sullivan Best Practices awards seek to acknowledge best-in-class industry leaders that demonstrate industry excellence.