I am a regular reader of your columns. I have recently discovered that the supervisors at work have roundtable talks amongst themselves discussing the personal stories and issues of agents on the floor.
I am caught between a rock and a hard place in that I have heard them myself but I don’t know who I can trust. Who would I inform of the situation? HR? HR is one of the biggest culprits and the supervisors try everything remotely possible to make sure us agents are kept as far away as possible from the President of the company and all the company’s clients.
What do you think I should leave an anonymous note somewhere so that the Operations manager or President can find it? Don’t you think they should be made aware of what the supervisors have been doing? I think I need to do something about the situation. I need your advice.
I have a few words of advice for you. If the HR manager is someone you can trust you can report it, if the Operations Manager is someone you can trust report it. If not, go by your own thoughts and leave an anonymous note for someone to find.