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U.S. Mom Says Delta Asked Her to Leave First Class Seat Because Her 9-Month Old Baby Was Crying
Arielle Noa Charnas boarded her Delta Air Lines flight from New York City to Los Angeles with her husband and 9-month old baby in tow on Dec. 29. But before they could even take off, Charnas’ flight hit some turbulence.
Her daughter Ruby — born March 11, 2016 — was so overwhelmed she couldn’t fall asleep, Charnas explained in an Instagram post on Sunday. So, like most sleepy infants, she reacted by “screaming crying.”
The SomethingNavy fashion blogger and her husband had anticipated that Ruby might need some extra space on the six-hour flight, so they purchased first class seats so they “could lay down with her.” But even after boarding, Ruby didn’t calm down — and her fellow passengers weren’t too happy about it.
“I was getting tons of eye rolls and head shakes,” Charnas recalled. “As if I could just look at Ruby and say ‘Okay, now it’s time to stop.’”
She tried to ignore the frustrated flyers, but about 10 minutes later, a flight attendant approached her and her daughter to move to the back of the plane — as first class passengers were upset and complaining.
“Give up our seats that we paid for and move,” Charnas said. “As if the people in the back didn’t matter.”
“I started crying because I was so stressed and anxious and instead of the stewardess being helpful and compassionate, she instead made the situation worse,” Charnas continued. “I don’t know what’s right and wrong when it comes to flying with a baby but after telling a few people the story they were in shock.”
They certainly were! Charnas’s post has received over 22,000 likes on Instagram — with most of its 1,700+ commenters expressing outrage towards the Delta flight attendant and giving Charnas and her daughter support.
A Delta Air Lines spokesperson told PEOPLE, “Delta flight attendants are trained to provide safe transport and excellent customers service. We fully support all passengers traveling in the class of service for which they’ve paid.”
This is the second time Delta has found themselves in hot water in recent weeks. On Dec. 21, YouTube stars Adam Saleh and Slim Albaher claim they were removed from a Delta flight traveling from London to New York City after passengers complained about them speaking Arabic. Delta Air Lines later said the internet sensations were actually removed for their “disruptive behavior.”
For what it’s worth, Charnas refused to vacate her first class seats.
“We rocked her and we walked her up and down the aisles,” Charnas told Us Weekly. “Finally during take-off, Ruby fell asleep on my shoulder and was a dream the rest of the flight.”
The family flew back to New York on Sunday. No word on how Ruby handled that flight.